Returns & Exchanges
At New Era India, we want you to be completely satisfied with your purchase. If your headwear or apparel doesn't fit perfectly, you can return or exchange eligible items within 7 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure all items are in their original, unworn condition with all stickers, hangtags, and internal branding labels intact.
Pack and Ship
Securely pack the items in the original box to prevent damage during transit and hand them over to our assigned courier partner.
Refund Processing
Once our warehouse team verifies the returned product, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing