Frequently Asked Questions
Your guide to shopping with New Era India
What is the standard delivery timeline for orders within India?
Most orders are processed within 24-48 hours and typically arrive within 3 to 7 business days, depending on your location and regional logistics.
How can I track the status of my shipment?
Once your order is dispatched, a tracking link will be sent to your registered email address and mobile number via SMS, allowing you to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for all unworn items with original tags. Please ensure the product is in its original condition to qualify for a full refund or replacement.
Are the products sold on New Era India authentic?
Yes, New Era India is the official platform for New Era products in the country. All headwear and apparel are 100% authentic and sourced directly from the brand.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I determine the correct cap size for me?
We provide a detailed Size Guide on every product page. We recommend measuring the circumference of your head to ensure the perfect fit for fitted, stretch-fit, or adjustable styles.